Recent works:
Battlefield 6:
Frontend Play Menu
As the game grew from pre-production into a live service, the menu needed to grow with it. This project explored how the frontend menu could support new players, returning players, and long-term engagement within a single system.
Battlefield 6:
First-time User Experience
This project focused on refining the FTUE to help new players feel confident, capable, and motivated from their very first session. Grounded in player feedback, the work aimed to reduce friction without sacrificing challenge or discovery.
Battlefield 6:
Personas
Informed by research and player feedback, these personas captured key behaviors, goals, and frustrations and helped us make confident, player-centered design decisions throughout production.
Professional Background:
I'm Courtney
Courtney is a UX design leader passionate about creating intuitive, user-centered experiences that make complex systems feel effortless. At Battlefield, she's designed experiences across web, PC, and console, spanning HUD communications, frontend navigation, commerce, and player onboarding.
Her work has contributed to measurable improvements in player satisfaction, time to game, and revenue for Battlefield 6, the most profitable title in franchise history.
Beyond individual features, Courtney is passionate about making UX teams stronger and more effective. She's led cross-disciplinary initiatives, improved design processes, and helped teams across the globe collaborate more effectively, strengthening UX's role in shaping product decisions.
With a Master's in UX Design and a passion for understanding what makes users tick, Courtney brings a thoughtful balance of research, strategy, and creativity to her work.
When she's not untangling complex design challenges or digging into user feedback, you'll probably find her hiking, curled up with her cat, or lost in a good book.